Frequently Asked Questions

Who do we work with?

We work with Children, Young People & Adults Aged 3 and up

Confidentiality and Safety

We take your confidentiality and safety very seriously, this will be discussed with you and/or your child at the first meeting

 What is Creative Therapy?

Creative therapy may include the use of various props, symbols and activities, creative art, creative writing, role play, sand-play, games and therapeutic storytelling which can be chosen by the client to help them express and explore whatever is going on for them; childhood experiences, past trauma, internal conflicts, thoughts, feelings and anxieties.

The use of creativity allows the mind to release things blocked by our brain's protection system. Being creative takes away the embarrassment of directly talking about sensitive issues, a picture can say many things that can't be said out with words. Art can highlight emotions and internal conflicts, it can be healing and help the creator find resolutions.


Creativity can ease anxiety, it can be calming, it can provide the space to allow the mind to focus in order to process and make sense of things.

How do I know that therapy will be right for me or my child?

Everyone is different, however, we always aim to make you and your child feel comfortable and in control of their therapy experience.

Creative approaches alongside traditional talking therapy offer different ways to express and explore your thoughts, feelings and experiences so, there is a very good chance that you or your child will experience some improvements. 


       Some people may find it is easier to access support on the telephone, telephone counselling is available to adults, why not have a free initial consultation to see how you feel?

What are the differences between telephone counselling and face to face counselling?

Both telephone and face to face sessions adhere to the same confidentiality and safeguarding guidelines.

Telephone sessions are held weekly in a regular time-slot in the same way as face to face sessions, the main difference being you choose the location you have your sessions from and will be in charge of managing your environment.

There will be a mutually agreed contract at the beginning of the work together.

There is a limit to the amount of creative work we can do although there are some activities you may be able to carry out while in session on the telephone, the main difference being the therapist will not be able to see you or what you are doing.

Telephone sessions are charged at the same rate as face to face sessions.

How many sessions will be needed? 

For a client to feel safe and comfortable to explore their issues they will need to build a  therapeutic relationship with their therapist, this may take some time or it can happen quickly, it will depend on the individual, their attachment style, their life experiences and their ability to trust as to how long it will take.

Therapy is an on-going process where the presenting issue may open up underlying deeper rooted issues that may take time to work through. There will always be opportunities to review the work throughout therapy.


For children under 12, we strongly recommend a minimum of 12 sessions 

The Rewind Technique and Anxiety/Panic Attack  Relief packages the number of sessions will vary, this will be discussed in the initial consultation.

 Making an enquiry

You may call one of the numbers on the home or referral page and rest assured the conversation and any message you leave will be confidential, we will not leave a message on your phone unless you give permission.

You may email us and the message will only be read by the relevant therapist.

 Your contact information will not be shared with anyone.

Any message received will be deleted should the referral not go ahead.

 We will not retain any of your contact information unless we have your permission or we are working together.

 Making a referral

We take referrals from individuals, parents, schools, colleges, social services and health care providers.


We will ask you to fill out a referral form, you may download this or we can email you one for you to email back.


For children under 18, we require a parental consent form signed by both parents.