Frequently Asked Questions

Who do we work with?

We work with Adults, Young People & Children Aged 3 and up

Confidentiality and Safety

We take your confidentiality and safety very seriously, this will be discussed with you and/or your child at the first meeting

 What is Creative Therapy?

Creative therapy may include the use of various props, symbols and activities, creative art, creative writing, role play, sand-play, games and therapeutic storytelling which can be chosen by the client to help them express and explore whatever is going on for them; childhood experiences, past trauma, internal conflicts, thoughts, feelings and anxieties.

The use of creativity allows the mind to release things blocked by our brain's protection system. Being creative takes away the embarrassment of directly talking about sensitive issues, a picture can say many things that can't be said out with words. Art can highlight emotions and internal conflicts, it can be healing and help the creator find resolutions.


Creativity can ease anxiety, it can be calming, it can provide the space to allow the mind to focus in order to process and make sense of things.

How do I know that counselling, play therapy or coaching will be right for me or my child?

Everyone is different, however, we always aim to make you and your child feel comfortable and in control of their therapy experience.

Creative approaches alongside traditional talking therapy offer different ways to express and explore your thoughts, feelings and experiences so, there is a very good chance that you or your child will experience some improvements. 


Our coaching approach allows us to work unconsciously so you do not need to necessarily share sensitive details of  your experiences if you don't feel comfortable doing so, you will still experience amazing results.


       Some people may find it is easier to access support on the telephone, or on-line  these sessions are available to adults, and children over 11 so why not have a free initial consultation to see what works for you?

What are the differences between telephone / on-line counselling and face to face counselling & coaching?

Both telephone, on-line and face to face sessions adhere to the same confidentiality and safeguarding guidelines.

Telephone and On-line sessions are held weekly in a regular time-slot in the same way as face to face sessions, the main difference being you choose the location you'll have your sessions from and you will be in charge of managing your environment and privacy.

There will be a mutually agreed contract at the beginning of the work together.

There is a limit to the amount of creative work we can do although there are some activities you may be able to carry out while in session on the telephone, the main difference being the therapist may not be able to see fully or at all what you are doing.

Telephone and On-line sessions are charged at the same rate as face to face sessions.

How many sessions will be needed? 

For a client to feel safe and comfortable to explore their issues they will need to build a  therapeutic relationship with their therapist, this may take some time or it can happen quickly, it will depend on the individual, their attachment style, their life experiences and their ability to trust as to how long it will take.

Therapy is an on-going process where the presenting issue may open up underlying deeper rooted issues that may take time to work through. There will always be opportunities to review the work throughout therapy.


For children under 12, we strongly recommend a minimum of 12 sessions 

Foe The Rewind Technique and Coaching packages, the number of sessions will vary although is usually less than in counselling, this will be discussed in the initial consultation.

Making an enquiry

You may call one of the numbers on the home or referral page and rest assured the conversation and any message you leave will be confidential, we will not leave a message on your phone unless you give permission.

You may email us and the message will only be read by the relevant therapist.

 Your contact information will not be shared with anyone.

Any message received will be deleted should the referral not go ahead.

 We will not retain any of your contact information unless we have your permission or we are working together.

 Making a referral

We take referrals from individuals, parents, schools, colleges, social services and health care providers.


We will ask you to fill out a referral form, you may download this or we can email you one for you to email back.


For children under 18, we require a parental consent form signed by both parents.

What do we charge?

We offer a free telephone consultation - see Book 30-minute Discovery Call button below

Play/Creative Therapy 3 - 11 years

60-minute Introduction session is £60.00 

Sessions are pre-paid in blocks of 6 sessions at £360.00 payable 48 hours ahead of the 1st session in the block


Young Peoples Counselling/Coaching 11 - 17 years

Introduction session is £60.00 

Sessions are pre-paid in blocks of 6 sessions at £360.00 payable 48 hours ahead of the 1st session in the block

Why are these sessions pre-paid?

Therapy is a process and it is important for children & young people to experience regularity, predictability, and consistency in attending sessions when sessions are irregular the process is interrupted and they don't benefit as quickly.

Adult Counselling in Person, Telephone, or On-Line


60-minute session £77.00 

90-minute session £111.00

Sessions payable 48 hours in advance

We have a 48-hour cancellation/ rescheduling policy,

a full sessions fee is chargeable for cancellations without sufficient notice.

Please note all sessions are payable 48 hours in advance of the session time to confirm booking,

sessions not pre-paid cannot be held or guaranteed